Which of the following constitutes an organizational element in the

Online Exam 1

Question 1

To manage relationships with your customers, you would use a(n) __________ system.

Question options:

CRM

MIS

CLE

KMS

Question 2

Which of the following constitutes an organizational element in the UPS tracking system described in chapter 1?

Question options:

The specification of procedures for identifying packages with sender and recipient information

Monitoring service levels

Promoting the company strategy of low-cost, superior service

The use of handheld computers and networks for managing package delivery

Question 3

Disciplines that contribute to the technical approach to information systems are:

Question options:

computer science, engineering, and networking.

operations research, management science, and computer science.

engineering, utilization management, and computer science.

management science, computer science, and engineering.

Question 4

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

Question options:

ESS

TPS

MIS

DSS

Question 5

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

Question options:

Privacy

Permissions

Time zones

Language

Question 6

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client’s existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company’s business processes and increase their profit margin?

Question options:

Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

CRM, to maintain easily accessible customer records to minimize the time spent looking for client data

KMS, for minimizing redundant work on similar clients

Marketing system, for improving sales levels

Question 7

The average number of tickets sold daily online is an example of:

Question options:

input.

raw data.

meaningful information.

feedback.

Question 8

An example of a business using information systems to create new products and services is:

Question options:

Wal-Mart’s RetailLink system.

the Mandarin Oriental hotel’s customer-preference tracking system.

Verizon’s Web-based digital dashboard.

Apple Inc.’s iPod.

Question 9

A(n) __________ system is typically a major source of data for other systems.

Question options:

transaction processing

management information

executive support

decision-support

Question 10

An example of a cross-functional business process is:

Question options:

identifying customers.

transporting the product.

creating a new product.

assembling a product.

Question 11

Sociologists study information systems with an eye to understanding:

Question options:

how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

how new information systems change the control and cost structures within the firm.

the production of digital goods.

Question 12

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?

Question options:

Customer intimacy

Operational excellence

Survival

Improved reporting

Question 13

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

Question options:

MIS

TPS

DSS

ESS

Question 14

Which of the following are key corporate assets?

Question options:

Intellectual property, core competencies, and financial and human assets

Production technologies and business processes for sales, marketing, and finance

Knowledge and the firm’s tangible assets, such as goods or services

Time and knowledge

Question 15

Thomas Friedman’s declaration that the world was now “flat” meant that:

Question options:

the Internet has reduced the economic advantages of developed countries.

globalization is starting to offer less advantage to large corporations.

the global economy is increasingly commanded by fewer and larger corporations.

global capitalism is homogenizing culture and business practices throughout the world.

Question 16

Which of the following systems is designed to support organization-wide process coordination and integration?

Question options:

Decision-support systems

Management information systems

CRM systems

Enterprise applications

Question 17

Which of the following is a highly structured decision?

Question options:

Creating a new product

Granting credit to a customer

Calculating the best trucking routes for product delivery

Estimating the effect of changing costs of supply materials

Question 18

Psychologists study information systems with an eye to understanding:

Question options:

how systems affect individuals, groups, and organizations.

how human decision makers perceive and use formal information.

how new information systems change the control and cost structures within the firm.

the production of digital goods.

Question 19

Which level of the organization are ESS specifically designed to serve?

Question options:

Operational

End-user

Middle management

Senior management

Question 20

The term “management information systems” designates a specific category of information systems serving:

Question options:

integrated data processing throughout the firm.

transaction process reporting.

employees with online access to historical records.

middle management functions.

Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.