Unit 3 – Individual Project
Due Date: Wed, 9/5/18
Deliverable Length: 400-500 words
APA FORMAT, No Grammar errors & No Plagiarism
Continue working on your training manual. Complete the following tasks for your project
******************Instructors feedback for update:***********************
Opportunities for improvement:
RESEARCH AND SUMMARIZE SENIOR MANAGEMENT’S ROLE IN SUCCESSFUL QUALITY IMPROVEMENT PROGRAMS. BE SURE TO USE REAL, RESEARCHED EXAMPLES TO DEMONSTRATE YOUR POINTS.
The IP requested that you use a Malcom Baldridge winner. “Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.”
IN GENERAL, IDENTIFY SENIOR MANAGEMENT’S SPECIFIC ROLE IN THESE LARGE-SCALE STRATEGIC QUALITY PROGRAMS? CHEERLEADER? ROLE MODEL? DECISION MAKER? RESOURCE PROVIDER? WHAT ELSE?
You should add more management roles: supervise, coach, make decisions, be a cheer leader, be a role model, and to direct an organization.
HOW SHOULD SENIOR AND MIDDLE MANAGEMENT DERIVE THE METRICS THAT THEY WANT TO USE TO BOTH MONITOR AND COMMUNICATE PERFORMANCE?
Your discussion of goals and metrics needed more information. How does management set up the Metrics? Give some examples of the Metrics.
In the Chat, Speaker Notes, and text (pages 146 – 148) book we talk about SMART Goals and what types of metrics can be used to monitor a business’ performance. ( chat & speaker notes uploaded to files)
Editorial Board: Chapters 3 & 4
Read the following articles:
Use the CTU Library to find and read this article:
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