Deliverable 5 – statistics and quality methods deliverable 5 –

Apply statistics to different quality methods in healthcare.

View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services and
  • Consumer physician referral services
  • Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

    Scenario Continued
    Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.

    Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data.

    The list below shows the number of responses based on questions with ratings for Great, Good, OK, Fair, Poor, and No Response out of a total of 40.

    Facility and Convenience

  • Hours of Operations – 10, 17, 3, 0, 10, and 0
  • Convenience of location – 10, 15, 5, 3, 3, and 4
  • Cleanliness – 11, 14, 8, 4, 3, and 0
  • Waiting time in reception area – 9, 16, 0, 4, 11, and 0
  • Comfort while waiting – 20, 10, 5, 5, 0, and 0
  • Staff
  • Explained procedure – 17, 9, 8, 0, 6, and 0
  • Questions answered – 11, 15, 7, 2, 3, and 2
  • Friendly and helpful – 21, 5, 5, 7, 2, and 0
  • Knowledgeable and professional – 6, 21, 4, 3, 3, 3, and 0
  • Modesty respected – 12, 14, 8, 0, 6, and 0
  • Confidentiality respected (HIPAA) – 10, 10, 14, 5, 1, and0
  • Overall Satisfaction
  • Overall impression of visit – 30, 0, 5, 3, 2, and 0
  • Willingness to return – 31, 0, 9, 0, 0, and 0
  • Likelihood of referring to others – 32, 0, 4, 3, 1, and 0
  • Respondents were also asked about their wait times. Here is the data on wait times:

    Number responding (Wait time before being checked in at Reception)

  • 4 – 10 minutes
  • 16 – 15 minutes
  • 8 – 20 minutes
  • 12 – 25 minutes
  • Number responding (Wait time before being seen by a healthcare professional)
  • 2 – 10 minutes
  • 6 – 15 minutes
  • 10 – 20 minutes
  • 22 – 25 minutes
  • Instructions

    You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.

    Determine the percentages of the following:

  • Percent who responded with a 5 (Great) on “Overall impression of the visit”
  • Percent who responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the visit”
  • Percent who responded with a 5 (Great) on “Willingness to return”
  • Percent who responded with less than 5 on “Willingness to return”
  • In the area of “Facility and Convenience,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
  • In the area of “Staff,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
  • What is the mean waiting time in the reception area?

    What is the mean waiting time to see a healthcare professional?

    Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?

    NOTE – APA formatting, and proper grammar, punctuation, and form required.

    An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).

    Make sure to include the following in the agenda:

  • Explain each statistical example
  • How that data would be used
  • The majority of the agenda should be focused on data analysis and its use in QI plans
  • Make sure to include the following in the agenda:
  • Calculate your paper price
    Pages (550 words)
    Approximate price: -

    Why Work with Us

    Top Quality and Well-Researched Papers

    We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

    Professional and Experienced Academic Writers

    We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

    Free Unlimited Revisions

    If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

    Prompt Delivery and 100% Money-Back-Guarantee

    All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

    Original & Confidential

    We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

    24/7 Customer Support

    Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

    Try it now!

    Calculate the price of your order

    Total price:
    $0.00

    How it works?

    Follow these simple steps to get your paper done

    Place your order

    Fill in the order form and provide all details of your assignment.

    Proceed with the payment

    Choose the payment system that suits you most.

    Receive the final file

    Once your paper is ready, we will email it to you.

    Our Services

    No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

    Essays

    Essay Writing Service

    No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

    Admissions

    Admission Essays & Business Writing Help

    An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

    Reviews

    Editing Support

    Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

    Reviews

    Revision Support

    If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.