Petrie’s Electronics needs to improve its marketing and customer retention by increasing customer loyalty. The marketing department is in need of a Customer Relationship Management (CRM) system. Upper management has selected No Customer Escapes as the top Information Technology project this year.
Petrie’s Electronics Project Closeout Report: Here are some suggested topics to cover – you can add more!
Include an introduction
Describe Final System Acceptance Criteria
Resources: Were the right personnel assigned to the project?
What are some maintenance challenges you see for the CRM system? How can we reduce the cost for the six types of maintenance mentioned in Chapter 10?
What preventive maintenance tasks need to be scheduled? What other types of maintenance will be needed? How can we measure the effectiveness of maintenance?
Describe the process you recommend for controlling maintenance requests and configuration management.
Describe the most important lessons learned.
Include a Conclusion and Reference Page following APA formatting.
Petrie Electronics implemented its Customer Relationship Management (CRM) system, No Customer Escapes last week. But like any system, the Change Management team receives a request for a change to the system. The Project Manager reviews the change request, and realizes an alternative development method is needed to analyze and design the changes to the system. An object oriented method must be selected, but it seems Use Cases were not created when the system was first developed. The Project Manager knows the benefits of Use Cases and assigns our team to create one using Unified Modeling Language (UML) notation.
Week 7 Project Tasks
Create a Use Case for the CRM system.
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