Week 5 6020 final assignment

Part A. Research Component: IT Service Level Agreement

An effective way to communicate the IS/IT requirements for this major strategic shift is to specify a Service Level Agreement (SLA) for IT Service Management (ITSM). ITSM refers to the entirety of activities – directed by policies, processes, and procedures – that are performed by an organization to plan, design, deliver, operate, and control IT services for customers. Note that, depending on Enterprise X’s critical mission, being a product supplier, or a service provider, the customers may be other organizations in the enterprise, or customers of the enterprise. ITSM is thus concerned with the implementation of IT services that meet customers’ needs, and it is performed by the IT service provider through people, processes, and IT.

The cornerstone of ITSM is the Service-Level Agreement (SLA). An SLA is defined as an official commitment that prevails between a service provider and the customer/user. Aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract.

For your final project deliverable, complete the following tasks:

  • Utilize your case-study business case and strategy position that you have developed for Enterprise X, and develop an SLA utilizing the ITIL methodology. Make use of your findings from Week 2 to describe how SOA can address your ITSM SLA.
  • Using the COBIT 5 methodology, identify the Service Level Management (SLM) activities required by your IT organization to support the service specified by the SLA developed.
  • Save the SLA and SLM reports as two separate documents, SU_MIS6020_W5_Project_SLA_Lastname_Firstinitial.docx and SU_MIS6020_W5_Project_SLM_Lastname_Firstinitial.docx, and submit them to the Submissions Area by the due date assigned.

Part B. Presentation Component: New Strategy Proposal

At this point, you will have completed your Final Project research and you are ready to submit your New Strategy Proposal to Enterprise X. In your final presentation, you will combine your analysis from Week 1 through Week 5, including key aspects of the SLA and SLM. Your presentation should not exceed 50 slides including a title slide and a references slide.

Save your presentation as: SU_MIS6020_W5_Lastname_Firstinitial.pptx and submit it to the Submissions Area by the due date assigned.

Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.